Veterans don't have one health system — they have two. The VA handles service-connected care. Civilian providers handle everything else. Community Care referrals blur the line further. The result: records in My HealtheVet, records in your civilian doctor's portal, records in your Community Care provider's system, and none of them talk to each other.
The VA's electronic health record system (My HealtheVet) holds service-connected care records. But if a veteran sees a civilian cardiologist, a community dentist, or an urgent care clinic, those records are in a separate system. When the VA refers a veteran to a Community Care provider under the MISSION Act, that provider creates yet another set of records.
No single portal shows everything. The veteran — or the family member coordinating their care — has to log into multiple systems, download PDFs, and piece together a complete picture manually.
Sources: My HealtheVet (VA); VA Community Care (MISSION Act), accessed November 7, 2026
The veteran gets one private Family Stork email address shown on their record. Give it to the VA clinic, the civilian doctor, and the Community Care specialist. When any of them sends a visit summary, a lab result, or a prescription update — it arrives on one timeline. No portal logins. No downloads. No matching PDFs from three different systems.
For aging veterans whose adult children coordinate care, Family Stork lets the family see one complete record — VA and civilian combined — without logging into the veteran's individual portals.
Adult children, spouses, and caregivers often manage appointments, medications, and follow-ups for a veteran parent or partner. The caregivers hub at familystork.com/go/caregivers/ covers how to organize records when multiple family members share caregiving — the same principles apply for veteran care coordination.
VA providers can email visit summaries and secure messages through My HealtheVet. You can also download records from My HealtheVet (VA Blue Button) and add them to your Family Stork timeline. The goal is a single place where VA and civilian records coexist — however they get there.
No. My HealtheVet is the VA's official portal for prescription refills, secure messaging with VA providers, and appointment scheduling. Family Stork is a personal health timeline that includes your VA records alongside civilian records — one complete picture instead of two partial ones.
The VA is transitioning from VistA to Oracle Health (Cerner) at select facilities. During the transition, some veteran records exist in VistA and some in the new system. Family Stork is system-agnostic — records arrive via email regardless of which VA EHR the facility uses.
$99/year, or about $10/month. Covers the veteran's record and every family member's record. Free to start and organize — the subscription adds AI filing, search, and sharing.
Every person gets one health story, and one private Family Stork email address every clinic already knows how to use. The VA clinic and the civilian cardiologist send to the same address. The whole story, in one place.
$99/year, or about $10/month. From your first heartbeat and beyond.
Start your family's record — free