Neela vs Family Stork — practice AI companion or lifelong family health record?
Every person gets one health story, and one private Family Stork email address every clinic already knows how to use. Tired of managing health records for yourself and everyone you love? Family Stork organizes them for you automatically.
If you searched for "caregiver medical records app" and found both Neela and Family Stork in the results, you're probably confused. They sound like they might overlap, but they don't — not really. Here's why.
What is Neela?
Neela for Practices (getneela.com) is a white-label AI chatbot that independent medical practices install on their websites. When a patient has a question at 11 PM on a Saturday — about a medication dosage, about whether a symptom is normal, about what to do before a follow-up visit — they ask Neela instead of searching the open internet.
The key detail: Neela is trained on each practice's own protocols. It answers from the doctor's guidance, not from a general medical encyclopedia. It's HIPAA-compliant and sits on the practice's website under the practice's brand. The practice pays for it. The patient uses it.
Neela also offers visit summaries, family coordination features, and a feedback loop for patient insights. It's a strong tool for what it does — keeping patients connected to their doctor's guidance between appointments.
What is Family Stork?
Family Stork is a lifelong health record owned by the family, not the practice. Every person — a baby, yourself, an aging parent — gets one timeline that holds every checkup, vaccine, growth measurement, allergy, lab result, and specialist visit from every provider they've ever seen.
The mechanic that makes it work: each person gets a private @families.familystork.com email address. Give that address to any clinic, lab, or hospital. They send after-visit summaries, lab results, and vaccine updates to it — the records file themselves on the timeline automatically. No portal to check. No app for the clinic to install. Nothing new for them to learn. They just send an email.
Snap paper records with your phone — AI does the data entry. Ask the record questions in plain English. $99 per year, or about $10 a month. Free to start.
Where it matters for caregivers
If you're caring for an aging parent, the difference between these tools becomes very clear.
Neela helps one practice communicate with your parent better. If your parent's cardiologist uses Neela, your parent (or you, as their caregiver) can ask Neela what the cardiologist said, what the medication schedule should be, what symptoms to watch for. That's valuable — but it only covers one practice.
Family Stork holds the complete record across every practice. Your parent's cardiologist, primary care doctor, orthopedist, neurologist, the hospital from last year's ER visit — all of their records in one timeline. When the hospitalist at 2 AM asks "what medications is your father on?" you open one place, not five portals.
This is the caregiver's core problem: records are scattered across every doctor the parent has ever seen. Neela makes one doctor's guidance more accessible. Family Stork makes all of the records findable in one place.
Side-by-side comparison
| Neela for Practices | Family Stork | |
|---|---|---|
| Who buys it | The medical practice | The family |
| What it holds | One practice's protocols and guidance | Every record from every provider, lifelong |
| How records arrive | Practice configures its knowledge base | Clinics email the private address; records file automatically |
| Covers | Patients of that one practice | Every person in the family — baby, adult, aging parent |
| AI answers | Questions about that practice's guidance | Questions about the person's own health record |
| Portability | Tied to the practice — switch doctors, lose access | Follows the person forever, regardless of provider or insurer |
| Pricing | Practice pays (B2B SaaS) | $99/year or about $10/month for the family |
Can you use both?
Yes — and they're complementary. If your pediatrician installs Neela, use it for between-visit questions about your child's care plan. Meanwhile, Family Stork holds the actual records — the visit summaries, lab results, vaccine history, growth charts — from that pediatrician and every other provider your child sees.
Think of it this way: Neela is the practice's voice between appointments. Family Stork is the family's memory across all appointments, from all providers, forever.
FAQ
Does Neela store my medical records?
No. Neela stores the practice's protocols and your interaction history with its chatbot. It may offer visit summaries, but it's scoped to one practice — it doesn't aggregate records from other providers. For a single timeline holding everything, that's what a personal health record like Family Stork does.
Can I get Neela for my parent's doctor?
Neela is a tool the practice purchases, not the patient. If your parent's doctor doesn't use it, you can suggest it — but the decision is the practice's. Family Stork, on the other hand, is something you set up for your parent regardless of which doctors they see.
Which one helps me organize records from multiple doctors?
Family Stork. Neela works within one practice's scope. If your aging parent sees a cardiologist, a primary care doctor, and a neurologist at three different practices, Neela (if installed) would only cover one of them. Family Stork holds all three in one timeline. How to gather records from every doctor →
Is Neela a competitor to Family Stork?
Not really. They operate on different sides of the table. Neela is B2B — it helps a practice serve patients better. Family Stork is B2C — it helps a family own their records permanently. A practice could use Neela while its patients use Family Stork, and neither would conflict.
What if I'm looking for a caregiver medical records app specifically?
If your goal is to organize an aging parent's medical records in one place — discharge papers, medication lists, records from every specialist — Family Stork is built for that. Each person gets their own timeline and email address. Siblings can share access to a parent's record without a group text. Caregivers hub →
Start your parent's record today
One timeline for every doctor, every sibling, every hospital stay. Give each provider the private email address — records arrive automatically.
Start their record — free