Every person gets one health story, and one private Family Stork email address every clinic already knows how to use. Give that address to any doctor, lab, or hospital — they email records to it and the timeline files them automatically. No portal logins. No uploads. Nothing for the clinic to install or learn.
Clinics send email constantly — appointment reminders, referrals, test result notifications, administrative correspondence. Email is the universal language of healthcare communication. Family Stork is built around this simple fact: instead of asking clinics to join a new network or adopt new software, give each person an email address. Hand the address to the front desk. Clinics do what they already do every day — send an email — and the record builds itself.
This is the part that most health records apps miss. They ask you to do the collecting: download from this portal, upload to that app, photograph this document. Family Stork shifts the work to the clinic — specifically, to the part of their workflow they already have: the send button.
You only need to do this once per provider. After that, records flow automatically.
Different providers send different things — and all of them work.
You don't need records from every provider to start. One pediatrician sending visit summaries after each well-child check is enough to build a useful timeline over time. Every additional provider is one less gap in the story.
Some older practices still fax rather than email. Family Stork also lets you photograph paper records with your phone — snap the vaccine card from the kitchen drawer, the growth chart on the wall, the paper from urgent care — and Family Stork reads and files them. You can also scan and forward any record you receive. The email address is the automatic path; photo capture and forwarding handle everything else.
Yes — each person has their own address, shown on their individual record. Your child's pediatrician gets your child's address. Your own primary care doctor gets yours. Your aging parent's cardiologist gets theirs. The addresses are different, so records always land on the right person's timeline without manual sorting.
One Family Stork account holds everyone — a child from birth, yourself, a parent you're helping care for. Each person gets their own private inbox. One account, one place, one story per person. For aging parents especially, this matters: their cardiologist, primary care doctor, home health provider, and hospital each send records to one address — and for the first time, every sibling can see the same complete picture. Start at familystork.com/start.
Nothing. They send to an email address. That's all they do. No new portal login. No software to install. No network to join. No training required. The address is a real email address — it receives messages the way any email address does. The "special" part happens on Family Stork's end: parsing the incoming message, identifying the record type, and placing it on the right timeline. The clinic just sends an email.
This is why we say "every clinic already knows how to use it." The front desk doesn't need to learn anything new. They type an email address into a field they're already using and click send.
Organizing records in Family Stork is free. The plan that lets Family Stork do the work across all three TruePrime apps — receiving records automatically, keeping the full timeline, AI that answers questions about the record — is $99/year, or about $10/month. See full pricing.
No. Any email system works — whether the clinic uses Gmail, Outlook, a hospital EMR's messaging module, or any other platform. The private address shown on the person's record is a standard email address. If the clinic can send an email, they can send a record.
Ask specifically for the records department or medical records team, rather than the front desk — they handle records requests routinely. For practices that don't send records electronically, Family Stork's photo-capture and document forwarding fill the gap: photograph any paper record and it files automatically. You can also request a printed summary and forward a digital copy yourself.
The address is for sending to Family Stork — so if a school or camp receives a filled-out physical form from the pediatrician and wants to confirm what's on file, the better path is the family sharing records through the Family Stork app. For ongoing clinic records, the address works with any provider who can send email.
No — and that's intentional. Each person has their own address so records always land on the right timeline. Your child's cardiologist uses a different address than your own primary care doctor. You manage all of them from one Family Stork account, but each person's health story stays separate and complete.
Yes — and this is exactly who the address is designed for. You set up the record for your parent, share the address with each of their doctors, and from then on you see every visit summary, every lab result, and every discharge paper in one place — whether you're in the room or three time zones away. Always ask your parent's doctors specific questions about their care; Family Stork organizes the record so you have the right information to ask. For medical questions, contact your parent's care team directly.
Free to start. $99/year for Family Stork to do the work automatically. Every family member gets their own record from the first visit — held for them, always there when you need it.
Start your family's record